Refund Policy

We want you certified, not locked into a plan that isn’t working for you. This policy explains when you’re entitled to a refund and how to request one. It applies to all paid plans purchased directly from EALCH. If you bought through a third party (e.g. an app store), that provider’s refund terms apply instead.

New Pro subscribers (monthly or annual) and Lifetime purchasers can request a full refund within 14 days of their first payment, for any reason. Email support@ealch.comfrom your account email and we’ll process it back to your original payment method, typically within 5–10 business days.

You can cancel anytime from Account → Billing. Cancellation stops future renewals; you keep Pro access until the end of the period you’ve already paid for. We don’t charge cancellation fees.

Outside the 14-day window, partial periods are non-refundable. For example, cancelling mid-month on a monthly plan doesn’t prorate the remaining days.

Lifetime plans are covered by the 14-day refund. After 14 days, a Lifetime purchase is non-refundable except where required by law. Gift and access codes redeemed against an account follow the same rules as the equivalent paid plan.

We email a reminder before annual renewals. If an automatic renewal caught you off guard, contact us within 14 daysof the renewal charge and we’ll refund it, provided you haven’t used Pro features during that new term.

Email support@ealch.com from the address on your account with:

• Your name and account email.
• Which plan you’re refunding and the approximate purchase date.

We aim to reply within one business day.

Questions about this policy? Email support@ealch.com or use our contact form.